HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.

HID Mobile Access Performance Issues - Card Artwork Disabled Sunday 21st October 2018 12:00:00

The HID Mobile Access Portal has been operating at reduced performance in recent weeks. Multiple corrective actions have been taken and the service is restored to normal operations.

When investigating the problem, we have identified an issue with the card artwork functionality which is negatively impacting performance. As a result, this feature has been temporarily disabled and HID Mobile Access users may see the default card image in the mobile app.

The Card Artwork functionality has been re-enabled.

The custom Card Artwork feature has been re-enabled. We will be monitoring the situation to ensure systems remain stable.