HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


HID Mobile Access - Reduced Functionality Sunday 13th January 2019 20:45:00


The HID Mobile Access Portal and API are currently operating at reduced functionality, where Invitation Code emails are not being sent. The Invitation Code API is currently returning HTTP status code 500 if the sendInvitationEmail parameter is set to "Y".

We are working to correct the issue as soon as possible.

The services are restored to normal operations.

The issue has been identified and we are working to correct the issue as soon as possible.

We are continuing to investigate the issue.