HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.

HID Mobile Access API - Reduced Performance Monday 18th November 2019 17:25:00


The HID Mobile Access API is presently operating at reduced performance in the production environment. Increased API response times and/or error rates may be experienced, when compared to normal operations. We are working to address the issue and will provide updates on an ongoing basis until resolved.




The API is now back to normal operations.

We are continuing to investigate the issue.