HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


Authentication Services - Partially Unavailable Saturday 21st March 2020 05:35:00


Summary

HID Mobile Access services are currently experiencing a service disruption.

Customers experiencing issues logging in to the Mobile Access Portal or get an authentication token for use with the APIs, are encouraged to retry the operation - it is currently expected to work for every second request on average.

We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Impact

Environment

Production | HID Mobile Access Portal

Services have been restored to normal operations.

Corrective actions have been taken and we're monitoring the situation.