HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


One-Time Password Delays Wednesday 18th July 2018 22:00:00


HID has identified an issue where some users in the US are experiencing delays in receiving one-time passwords via text message to their mobile phones.

We are working to address the issue. As a workaround, one-time passwords can be requested via email in the meantime.

This issue is confirmed to be resolved.

This issue should now be resolved. We are monitoring the situation to confirm.