HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Scheduled Maintenance
Legacy Identity Provider Redirect

The Identity Provider hosted at https://idp.hidglobal.com/idp is currently configured to automatically forward authentication requests to a new service hosted on https://api.origo.hidglobal.com/authentication. The idp.hidglobal.com URL will no longer be available from December 31, 2021. Please consult with the HID Partner Services team or the API documentation for guidance on updating any application(s) leveraging this service.

Past Incidents

Monday 25th October 2021

No incidents reported

Sunday 24th October 2021

No incidents reported

Saturday 23rd October 2021

No incidents reported

Friday 22nd October 2021

No incidents reported

Thursday 21st October 2021

HID Origo Mobile Identities API Delays in API response time

Summary

The HID Origo Mobile Identities service is currently operating at reduced performance. Users may experience delays in status updated in the portal and callback events delivered via the API.

We are working to restore services to normal operations as soon as possible.

Impact

  • Mobile ID and device status may be delayed
  • Delivery of callback events may be delayed, but no events are lost

Environment

Production | HID Origo Management Portal

UPDATE Oct 22 at 06:14 UTC We are continuing to investigate the issue.

** UPDATE Oct 22 at 10:49 UTC** The services are back to normal operations.