HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

HID Origo Mobile Identities

HID Origo Management Portal

Operational

HID Origo Mobile Identities API

Operational

HID Reader Manager

HID Reader Manager Portal

Operational

HID Reader Management Service

Operational

HID Connected Architecture

HID Device Management API

Operational

HID Certificate Manager API

Operational

HID Common Services

Authentication

Operational

Outbound IP Addresses

Pre-production

Scheduled Maintenance

INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on February 6, between 07:00 am - 07:30 am UTC.

Impact

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

Past Incidents

Monday 5th December 2022

No incidents reported

Sunday 4th December 2022

No incidents reported

Saturday 3rd December 2022

No incidents reported

Friday 2nd December 2022

No incidents reported

Thursday 1st December 2022

Authentication Authentication Services Intermittently Unavailable

SUMMARY HID Origo Management Portal, HID Mobile Access Portal and HID Reader Manager are currently experiencing a partial service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved

IMPACT *HID Origo Management Portal: Users may experience issues logging in to the portal *HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors *HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

Environment Production | HID Origo Management Portal

UPDATE Dec 2 at 04:00 UTC The services are back to normal operations.