HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Wednesday 9th June 2021

HID Mobile Access currently not available on Google Play Store

Currently customers will not be able to locate the HID Mobile Access application in the Google Play Store. This is due to a component used for the upcoming support of Wear 2.0 not complying with the Device and Network Abuse policy in Google Play. The non-compliance caused the app to be suspended and removed from Google Play with immediate effect. In order to get the app back into Google Play as soon as possible, we have removed the component and are working to republish the HID Mobile Application. We are not able to say when we will provide support for Android Wear 2.0, but please note that HID Mobile Access can still be used with Android smartwatches that are paired with an Android mobile device using Android Wear 1.0. We will update this status as soon as we know it is available for download again. We apologize for the inconvenience this issue is causing you. Thank you for your understanding and patience with this matter.

UPDATE The HID Mobile Access Application is now available in the Google Play Store.