HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - HID Origo Device Management

SUMMARY

  • 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

  • ⚠️Users may experience minor disruptions during this window

  • ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

  • 🌐Production | HID Origo Device Management
🛠️Infrastructure Maintenance - HID Connected Architecture & HID Linq Cloud in Production

SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

  • US Region:

    • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

  • EU Region:

    • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

  • US

  • EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

  • HID Connected Architecture

    • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

  • HID Linq Cloud

    • Please avoid the following activities during the maintenance window:

      • 📍New gateway installation / onboarding

      • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

🛠️IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 8, 2026 between ⏳02:00–08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

⚠️Oracle EBS Production

⚠️Oracle Agile Production

⚠️Oracle Analytics Cloud

⚠️Webshop access to EBS

⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Infrastructure Maintenance - Pre-Production for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers

SUMMARY

  • A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

  • On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

  • US

ENVIRONMENT

  • Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the ** HID Origo Mobile Identities APIs** for ** Apple Wallet** and ** Google Wallet** customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
  • Wallet provisioning
    • In-app and Web Push provisioning for Apple Wallet and Google Wallet
  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

  • Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

  • All services will automatically resume once maintenance is complete.

SUPPORT

  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Past Incidents

Tuesday 23rd April 2024

No incidents reported

Monday 22nd April 2024

We are facing issue with the disappearance of Mobile IDs in HID Mobile Access App

Update 24 April 2024 12:12 UTC

The services are restored and operational. We are continuing to monitor the situation.

Update 23 April 2024 12:49 UTC

We continue to investigate reports of Mobile IDs within the iOS version of the HID Mobile Access App version 4.5.0 do not appear to deliver or the Mobile ID is not visible. When this occurs, the Mobile ID has been delivered to device but is not visible. To mitigate the issue the Origo Portal Admin will need to logout and login to the portal to force a sync between the Origo Portal and backend services. After the Admin has completed the logout/login, the end user will need to either close and relaunch the HID Mobile Application OR within the app swipe down to force a sync with the HID Servers. We apologize for the inconvenience this issue is causing you or your end users. We appreciate your business and thank you for your patience as we work to remedy the situation. We will continue to update as we work to resolve the issue.

Update 23 April 2024 08:30 UTC

We are investigating reports of Mobile IDs disappearing from the iOS version of the HID Mobile Access App 4.5.0. If this happens, the Mobile ID may not appear in the app, but it might still work with card readers. Please be aware that, even if you can't see your Mobile ID image, it could still be present on your device and might work with readers. In some cases, there seems to be a delay in obtaining the Mobile ID image from the server, and it will reappear in the app after a while. We will continue to provide updates as we work to understand and fix this issue. Thank you for your patience.

Update 22 April 2024 15:37 UTC

We are actively investigating reports of the disappearance of Mobile IDs within the iOS version of the HID Mobile Access App version 4.5.0 where there may not be delivery OR the Mobile ID is no longer visible within the App. Some reports exhibit successful communication with the reader even without the Mobile ID being visible. We will continue to update as we work to identify and resolve the issue.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Production | HID Origo Management Portal

Sunday 21st April 2024

No incidents reported

Saturday 20th April 2024

No incidents reported

Friday 19th April 2024

HID Biometric Manager v. 1.0.2000.00030, scheduled 1 year ago

Dear Customer, As a follow up to our notification on April 5th 2024, we are happy to announce the release of HID Biometric Manager (HBM) version 1.0.2000.00030. This version contains a fix that resolves the issues with loading ICE and MOB keys as well as configuring BLE parameters for Signo 25B devices after shutdown of the Reader Manager 1.0 service previously used. At present there is still a limitation on firmware upgrades being applied to the Signo 25B which will be addressed in a future release.

Please utilize the Update function within HID Biometric Manager to obtain this latest version. It is a mandatory update for any customers who need to utilize Elite or MOB keys on their devices, and an optional update for all other customers.

The new version is an update of the RCAM component of HBM only, the rest of the solution, including the Signo 25B firmware, remain in their previous versions (SP2.6). We apologize for the inconvenience this issue may have caused and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management