HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

📢 HID Origo Bridge Client Update Available (v2.5.7.1386)

Dear HID® Origo™ Bridge Customer,

🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

Currently running Bridge services are not affected.
However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

🌐 HID Origo Bridge Client Installation Update

📌 Our Apology

We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

🚧Infrastructure Maintenance - OCA Production

SUMMARY

A maintenance event is planned for HID Connected Architecture & Linq Cloud
- 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
- 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.
- ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
- ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

🌐Production | HID Linq Cloud

Past Incidents

Wednesday 14th May 2025

Experiencing delays in callback

Update 17:55

The services are back to normal operations.

Update 18:34

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

The HID Origo Mobile Identities API is currently experiencing reduced functionality, resulting in delays in callback delivery. Our team is actively working to resolve the issue and will provide regular updates until it is fully addressed.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Tuesday 13th May 2025

No incidents reported

Monday 12th May 2025

No incidents reported

Sunday 11th May 2025

No incidents reported

Saturday 10th May 2025

No incidents reported