HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚧Infrastructure Maintenance - Oracle Agile PLM

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 9 between ⏳13:30-16:30 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

Past Incidents

Friday 20th June 2025

Apple Wallet experiencing spike in getprovisioningbundle failures

Update Jun 20 at 06.52 UTC The services are restored and operational. We are continuing to monitor the situation.

Update Jun 20 at 06.51 UTC Grapefruit get-card-data service is also working now.

Update Jun 20 at 06.45 UTC Grapefruit get-card-data service is now accepting requests, Team waiting to get confirmation from the end users.

Update Jun 20 at 06.27 UTC Nippon: Operational Grapefruit: Team actively working on resolution

Summary

Apple Wallet experiencing spike in getprovisioningbundle failure with statusCode:500. Our teams are working to resolve the issue.

Impact

HID Origo Mobile Identities API (Wallet Only)

Environment

Production

Thursday 19th June 2025

No incidents reported

Wednesday 18th June 2025

No incidents reported

Tuesday 17th June 2025

No incidents reported

Monday 16th June 2025

Infrastructure Maintenance - Production, scheduled 10 months ago

Update 17:00

The services are back to normal operations.

Update 13:34

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID Reader Manager Portal and Reader Manager Service are currently working fine. However the health check URL is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. Please ignore the outage message and continue to use the service.

Environment Production | HID Origo Management Portal