HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
📢 HID Origo Bridge Client Update Available (v2.5.7.1386)

Dear HID® Origo™ Bridge Customer,

  • 🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

  • This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

  • Currently running Bridge services are not affected.
  • However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
  • Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

  • To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

📌 Our Apology

  • We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

  • 👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

🚧Infrastructure Maintenance - OCA Production

SUMMARY

  • A maintenance event is planned for HID Connected Architecture & Linq Cloud

    • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
    • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

  • 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

    • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
    • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

Past Incidents

Saturday 8th November 2025

Infrastructure Maintenance - HID Origo Device Management (ODM), scheduled 8 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on November 8th between 03:30-09:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Saturday 1st November 2025

IT Planned Maintenance Notification - New HID Origo Management Portal, scheduled 8 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Friday 31st October 2025

Infrastructure Maintenance - TSM Services Production, scheduled 8 months ago

Summary

  • A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

Impact

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - Production, scheduled 8 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 05:00-12:30 UTC.

REGIONS AFFECTED

  • 📍Global - Across all regions

IMPACT

  • ⚠️During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Thursday 30th October 2025

No incidents reported

Wednesday 29th October 2025

HID Linq Cloud 1.3.5 Release – Scheduled for October 29, 2025, scheduled 8 months ago

We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 29, 2025.

Deployment Window:

Date: October 29, 2025

Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

  • Signo Firmware Upgrade via Mercury and Aero You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.  

  • Firmware Update Prerequisites

    • Signo readers must be on firmware version 10.0.7.5 or above.
    • Controller firmware must be version 2.6.1.12 and SIO firmware version 3.22.11.
  • Delete Gateway You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment

Tuesday 28th October 2025

No incidents reported

Monday 27th October 2025

No incidents reported

Sunday 26th October 2025

No incidents reported