This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Emergency Maintenance Notification - Production
SUMMARY
🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th,2025 between 10:30 - 11:30 UTC.
IMPACT
📍HID Origo Bridge Service, Card Services, HID Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.
🚀Release Notes: HID® Origo™ Bridge Service Security Update
🛠️ Recommended Security Update for HID Origo Bridge Service
To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.
✅Easy Update Process
The update process is simple and can be completed using our our step-by-step installation guide:
While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.
✅Recommended for Security Hygiene
We encourage you to complete this update promptly as part of good security hygiene.
✅Support Available
If you need assistance or have any questions, our HID Global Support is ready to help.
Thank you for helping us keep your environment secure.
🚧Infrastructure Maintenance - Production
SUMMARY
🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC
IMPACT
⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.
🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production
SUMMARY
🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.
Infrastructure Maintenance - Production, scheduled 6 months ago
SUMMARY
A maintenance event is planned for HID RM portal on Nov 6th, between 11:00 - 11:45 UTC.
IMPACT
RM Portal will have minor disruptions and users are advised not to issue Invitation code or perform key authorization.
Environment:
Production | RM Portal
Wednesday 5th November 2025
HID Reader Manager Portal – Encountering issues with invitation code generation and key authorization.
Update 18:23
The services are back to normal operations.
SUMMARY
HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Invitation code issuance and key authorization are unavailable to newly added technicians in the RM app.
