This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.
Deployment Window
Date: 📅September 16, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
📌 OSDP Firmware File Generation for Elite Customers
Elite customers can generate an OSDP firmware file using a specified ICE key.
The generated file can be applied to HID Signo readers through partner access-control software and controllers.
Readers must be running firmware version 10.0.11.5 or later.
📌 Controller Connectivity Improvements
Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.
Thank you for your continued support as we improve the HID Linq Cloud platform.
📢 Implementation of our new HID Origo Service Status Page
We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.
Key Benefits
✅ Real-time service health monitoring
✅ Incident and maintenance notifications
✅ Improved visibility into HID Origo Services availability
RSS Feed
📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.
Availability Notice
⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.
⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.
Past Incidents
Thursday 13th November 2025
No incidents reported
Wednesday 12th November 2025
No incidents reported
Tuesday 11th November 2025
No incidents reported
Monday 10th November 2025
HID Origo Platform – Authentication Issues in US Region
Update 17:30
The services is operational. We are continuing to monitor the situation.
SUMMARY
HID Origo Services are currently experiencing intermittent disruptions. Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates until the matter is fully resolved.
IMPACT
HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
Linq Cloud is currently experiencing a certificate registration. We’re actively working with the certificate issuer to resolve it as quickly as possible.
IMPACT
At this time, new gateway installations and onboarding cannot be completed.
