This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Portal Services
HID Origo Management Portal
Partial Outage
Mobile Identities
HID Origo Mobile Identities API
Partial Outage
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Infrastructure Maintenance – HID Origo Mobile Google Wallet Production
SUMMARY
A maintenance event is planned for HID Google Mobile Wallet on October 24th between 08:30-09:30 UTC.
REGIONS AFFECTED
US
IMPACT
HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in the following services.
Order Processing – New orders placed will be delayed with fulfilment
Key Management (Mob/Elite Key) – Adding the new /remove the key
Contract Processing – New / Add-on/Renewal contract will have impact on processing
Organization Onboarding – Org creation and edit may have issues
Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in
Infrastructure Maintenance - Event Callbacks, scheduled 9 months ago
SUMMARY
A maintenance window is planned for Mobile Identities - Event Callbacks Version Upgrade on Jan 12th ,2025 between 5.00 am to 10.00 am UTC.
IMPACT
During this brief maintenance window, customers may experience unavailability of event callbacks for app-based and wallet-based credential lifecycle events.
