This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025
HID Reader Manager Version 1.30
Product Update Summary
New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).
Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.
Resolution for:
Custom Profile mismatch error correction in app UI.
We’re constantly working to enhance your experience.
Thank you for your feedback and support!
Update now to enjoy these improvements.
🛠️Infrastructure Maintenance - HID Origo Subscription Component Production
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.
IMPACT
📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025
SUMMARY
We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.
IMPACT
During this period, users will not be able to access Linq Cloud.
What's New in This Release?
✅ Firmware Generation for Signo Readers
Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.
✅ In-Field Gateway Update
Update Linq Gateway without resetting existing configuration.
✅ Reader Auto-Discovery
Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.
✅ Apply Configuration Enhancement
Apply configurations directly from list or carousel view.
✅ Reader Friendly Name
Assing user-defined names and descriptions to readers.
✅ Org reference in UI
Web UI enhancements, technician view with user from filtered organization
Past Incidents
Thursday 9th January 2025
No incidents reported
Wednesday 8th January 2025
Maintenance - Authentication service, scheduled 4 months ago
SUMMARY
A maintenance event is planned for HID Origo Authentication Services on January 8th,2025 between 04:30-07:30 UTC.
IMPACT
During this maintenance window, there will not be any impact to the services. However, in case, if you face any issue related to authentication token generation post January 9th,2025 please reach out to our support team..
