HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues

Portal Services

HID Origo Management Portal

Partial Outage

Mobile Identities

HID Origo Mobile Identities API

Partial Outage

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

Order Processing – New orders placed will be delayed with fulfilment
Key Management (Mob/Elite Key) – Adding the new /remove the key
Contract Processing – New / Add-on/Renewal contract will have impact on processing
Organization Onboarding – Org creation and edit may have issues
Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Production | HID Origo Management Portal

Past Incidents

Thursday 6th February 2025

No incidents reported

Wednesday 5th February 2025

BETA version release of HID Mobile Access v4.8.0, scheduled 8 months ago

Dear All,

We are pleased to announce that, effective today, February 5th, 2025, the latest BETA version of HID Mobile Access v4.8.0 is now available for both Android and iOS platforms. Additionally, we are excited to introduce the HID Origo SDK version 3.4.0.

Below are the key features and enhancements included in HID Mobile Access App v4.8.0:

iOS:

Improved Tap gesture performance at the door level, offering enhanced responsiveness and reliability.

Android:

BLE Calibration – Customize reader range for improved access control (Tap gesture on HID iCLASS/multiCLASS Readers).
Wear OS Compatibility – Enhanced BLE communication and full support for the latest Wear OS versions.
New “What’s New” Section – Stay informed with release overviews, feature enhancements, and security updates.

Android & iOS:

Force or Optional Upgrade – Enables flexible management of HID Mobile Access App updates.

HID is excited about the value these new features will bring to your organization.

Tuesday 4th February 2025

No incidents reported

Monday 3rd February 2025

No incidents reported

Sunday 2nd February 2025

No incidents reported