HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Past Incidents

Saturday 22nd February 2025

Maintenance event on HID Origo Subscription Component, scheduled 8 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on Feb22nd ,2025 between 4:30 am to 9:30 am UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

ENVIRONMENT

Friday 14th February 2025

No incidents reported

Thursday 13th February 2025

No incidents reported

Wednesday 12th February 2025

No incidents reported

Tuesday 11th February 2025

No incidents reported

Monday 10th February 2025

HID Reader Manager App Version 1.24.1 Hot Fix, scheduled 8 months ago

Product Update Summary:

Minor Fix – Reader Manager App to identify HID Signo reader of Unprogrammed profile correctly.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements