This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
HID Origo Device Management (ODM) routing path infrastructure maintenance in production
SUMMARY
A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade
SUMMARY
A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.
IMPACT
During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.
Issue in registering new users on Reader Manager App
Update 04:54
The services are restored and operational. We are continuing to monitor the situation.
Update 02:30
We are continuing to investigate the issue.
SUMMARY
HID Reader Manager is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Mobile App users may experience issues when creating new reader technician account.
