HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Maintenance
Infrastructure Maintenance - Production

Summary

A maintenance event is planned for HID Mobile Access on June 16 between 01:00-05:00 UTC.

Impact

During this maintenance window, users may experience periods of unavailability for the HID Mobile Access Portal and API.

Environment

Production | managedservices.hidglobal.com | ma.api.assaabloy.com

Past Incidents

Saturday 16th March 2019

No incidents reported

Friday 15th March 2019

No incidents reported

Thursday 14th March 2019

Device/User Deletion

Summary

The HID Mobile Access service is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. 

Impact

  • HID Mobile Access Portal: Users may experience issues attempting to delete a device/user.

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

No incidents reported