We are investigating why the API intermittently returns error HTTP 401, 500 and 503
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UPDATE 2020-09-28
The problem has been identified and we are working on a solution.
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UPDATE 2020-09-29
We're continuing to work to restore the services to normal operations. There is currently no estimate for when the issue is resolved.
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UPDATE 2020-09-30
A hotfix will be deployed in Pre-prod environment 02.00 UTC October 1 to remedy the issue. If test and validation rectifies this issue it will be deployed October 3 in Production.
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UPDATE 2020-10-01
Hotfix deployed in Pre-prod environment at 02.00 UTC October 1 Test and validation is ongoing.
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UPDATE 2020-10-02
Hotfix deployed in Pre-prod environment at 02.00 UTC October 1 successfully validated, deployment in Prod at 12.00 UTC October 3
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UPDATE 2020-10-05
Hotfix successfully deployed in Prod at 12.00 UTC October 3, validation ongoing.
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UPDATE 2020-10-06
The issue is remediated due to the deployment of the hotfix October 3