SUMMARY

• 📍A migration activity has been scheduled for the HID Oracle on 📅May 23, 2026 between ⏳05:00–17:00 UTC.

IMPACT

• 📌During this migration window, all business users are requested to adhere to the following to ensure a smooth transition and avoid processing disruptions.
  • ⚠️Avoid any account creation, updates, or order-related transaction activities in Oracle ERP that interface with Export On-Demand.

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC.

IMPACT

• ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • ⚠️Oracle EBS Production
  • ⚠️Oracle Agile Production
  • ⚠️Oracle Analytics Cloud
  • ⚠️Webshop access to EBS
  • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• 📍A planned maintenance window has been scheduled for the Seos Credentials on Wallet on 📅May 24, 2026 between ⏳ 04:30 – 06:30 UTC.

IMPACT

• ⚠️There is no downtime expected from this release except for a brief 5 mins within the deployment window when you may experience slowness in the system.

  • HID Origo Management Portal: Users may experience delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience delays in Invitation Code and Mobile ID management. Wallet users not affected.
  • HID Mobile Access App: Users may experience delays redeeming Invitation Codes or receiving Mobile IDs
  • HID Reader Manager App: Users may experience delays redeeming Invitation Codes or receiving Keys

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• 🛠️A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

• ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• 🛠️ A planned deployment of Origo Device Management services is scheduled as outlined below.

DEPLOYMENT WINDOW

• Date: 📅May 30th, 2026
• Time: ⏳03:30 – 05:30 UTC

IMPACT

• ⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, and Linq On-Prem.
• ⚠️Users may experience minor disruptions during this window.

Environment

• 🌐Production | HID Origo Device Management

SUMMARY

• A maintenance event is scheduled for HID Origo on May 30 – May 31, 2026 (04:30 – 14:30 UTC).

IMPACTED SERVICES

• During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
• To minimize customer impact, this maintenance is planned over the weekend.
• No action is required from customers or partners.
• For questions or assistance, please contact HID Global Support or the Professional Services Team.

HID Origo Bridge

• Impacted Functions:
  • Portal Login
  • Bridge Configuration Setup
  • System Account Creation
  • Subscription Reports
  • Wallet Provisioning using Bridge

Wallet

• Impacted Functions:
  • Wallet account configuration
  • User and credential lifecycle event management

HID Identity Positioning

• Impacted Functions:
  • All functionalities of HID Identity Positioning

App‑based Mobile Access

• Impacted Functions:
  • Portal and API – User-related functionality is impacted

Card Services

• Impacted Functions:
  • Key Authorization
  • Format Authorization

Note

• Live passes already on users’ devices will continue to transact with readers and remain unaffected during this maintenance window.

Environment

• Production | HID Origo Management Portal

• 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

• To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

  • HID Reader Manager v1.32.2 (Outside of China)
  • Tencent Store v1.32.3 (China Region)

  within the next 30 days.

• 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

• 📌We appreciate the continued support and partnership of our customers and integrators.

• 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

• 📱Android Versions:
  • 1.32.2 and earlier will be deprecated effective May 20, 2026
• 📱iOS Versions:
  • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

• 📱Android & iOS Versions:
  • 1.32.0 and earlier will be deprecated effective June 17, 2026

• 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

• 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

• 📌We appreciate your continued partnership and support.