HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 1 (Sunday) between 04:30 to 12:30 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🔧 Infrastructure Maintenance - Equinix Nexus Core Switch Upgrade in Production

SUMMARY

  • 📍A maintenance event is planned for HID Origo on 📅March 8, 2026 between ⏳14:00 - 19:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability across all HID Origo Services.

Environment

Past Incidents

Sunday 22nd June 2025

No incidents reported

Saturday 21st June 2025

No incidents reported

Friday 20th June 2025

Apple Wallet experiencing spike in getprovisioningbundle failures

Update Jun 20 at 06.52 UTC The services are restored and operational. We are continuing to monitor the situation.

Update Jun 20 at 06.51 UTC Grapefruit get-card-data service is also working now.

Update Jun 20 at 06.45 UTC Grapefruit get-card-data service is now accepting requests, Team waiting to get confirmation from the end users.

Update Jun 20 at 06.27 UTC Nippon: Operational Grapefruit: Team actively working on resolution

Summary

Apple Wallet experiencing spike in getprovisioningbundle failure with statusCode:500. Our teams are working to resolve the issue.

Impact

HID Origo Mobile Identities API (Wallet Only)

Environment

Production

Thursday 19th June 2025

No incidents reported

Wednesday 18th June 2025

No incidents reported