• 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

• To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

  • HID Reader Manager v1.32.2 (Outside of China)
  • Tencent Store v1.32.3 (China Region)

  within the next 30 days.

• 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

• 📌We appreciate the continued support and partnership of our customers and integrators.

SUMMARY

• A maintenance event is scheduled for HID Origo on May 30 – May 31, 2026 (04:30 – 16:00 UTC).

What’s New

• Quick Fill Functionality

  • When submitting a new Elite Key or Corporate 1000 request, customers will now be able to select from a list of previously used Authorized Contacts and Service Providers. This reduces manual entry and speeds up the request process.

• View Format Details

  • Authorized Contacts will now have visibility into their Format details, including the last number used and the total remaining values. This provides immediate insight without requiring additional support interactions.

• Impact to Customers / Partners:

  • The Quick Fill feature streamlines the submission process, reducing the time required to create new Elite Key or Corporate 1000 requests.
  • Customers will no longer need to contact HID Customer Service to determine remaining Corporate 1000 values or confirm the last number range ordered.
  • Together, these enhancements simplify the workflow, increase transparency, and save valuable time for both customers and partners.

IMPACTED SERVICES

• During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
• To minimize customer impact, this maintenance is planned over the weekend.
• No action is required from customers or partners.
• For questions or assistance, please contact HID Global Support or the Professional Services Team.

HID Origo Bridge

• Impacted Functions:
  • Portal Login
  • Bridge Configuration Setup
  • System Account Creation
  • Subscription Reports
  • Wallet Provisioning using Bridge

Wallet

• Impacted Functions:
  • Wallet account configuration
  • User and credential lifecycle event management

HID Identity Positioning

• Impacted Functions:
  • All functionalities of HID Identity Positioning

App‑based Mobile Access

• Impacted Functions:
  • Portal and API – User-related functionality is impacted

Card Services

• Impacted Functions:
  • Key Authorization
  • Format Authorization

Note

• Live passes already on users’ devices will continue to transact with readers and remain unaffected during this maintenance window.

Environment

• Production | HID Origo Management Portal

SUMMARY

• 🛠️ A planned deployment of Origo Device Management services is scheduled as outlined below.

DEPLOYMENT WINDOW

• Date: 📅May 30th, 2026
• Time: ⏳03:30 – 05:30 UTC

IMPACT

• ⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, and Linq On-Prem.
• ⚠️Users may experience minor disruptions during this window.

Environment

• 🌐Production | HID Origo Device Management

SUMMARY

• 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • ⚠️Oracle EBS Production
  • ⚠️Oracle Agile Production
  • ⚠️Oracle Analytics Cloud
  • ⚠️Webshop access to EBS
  • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

🛠️ Recommended Security Update for HID Origo Bridge Service

• To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

• The update process is simple and can be completed using our our step-by-step installation guide:

• HID Origo Bridge Service Security Update Guide.

✅No Immediate Impact

• While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

• We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

• If you need assistance or have any questions, our HID Global Support is ready to help.

Thank you for helping us keep your environment secure.

SUMMARY

• 🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th, 2026 between 10:30 - 12:30 UTC.

IMPACT

• 📍HID Origo Bridge Service, Card Services, HID Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.

Environment

• Production | HID Origo Management Portal