HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

A maintenance event is planned for HID Oracle EBS Production on November 18th, 2025, between 04:30 - 06:30 UTC. During this period, the HID Origo Portal and HID Origo Mobile Identities API may experience a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

Order Processing – New orders placed will be delayed with fulfilment
Key Management (Mob/Elite Key) – Adding the new /remove the key
Contract Processing – New / Add-on/Renewal contract will have impact on processing
Organization Onboarding – Org creation and edit may have issues
Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Production | HID Origo Management Portal

Past Incidents

Monday 23rd June 2025

No incidents reported

Sunday 22nd June 2025

No incidents reported

Saturday 21st June 2025

No incidents reported

Friday 20th June 2025

Apple Wallet experiencing spike in getprovisioningbundle failures

Update Jun 20 at 06.52 UTC The services are restored and operational. We are continuing to monitor the situation.

Update Jun 20 at 06.51 UTC Grapefruit get-card-data service is also working now.

Update Jun 20 at 06.45 UTC Grapefruit get-card-data service is now accepting requests, Team waiting to get confirmation from the end users.

Update Jun 20 at 06.27 UTC Nippon: Operational Grapefruit: Team actively working on resolution

Summary

Apple Wallet experiencing spike in getprovisioningbundle failure with statusCode:500. Our teams are working to resolve the issue.

Impact

HID Origo Mobile Identities API (Wallet Only)

Environment

Production

Thursday 19th June 2025

No incidents reported