This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
A maintenance event is planned for HID Oracle EBS Production on November 18th, 2025, between 04:30 - 06:30 UTC. During this period, the HID Origo Portal and HID Origo Mobile Identities API may experience a partial outage, while all other services remain operational.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in the following services.
Order Processing – New orders placed will be delayed with fulfilment
Key Management (Mob/Elite Key) – Adding the new /remove the key
Contract Processing – New / Add-on/Renewal contract will have impact on processing
Organization Onboarding – Org creation and edit may have issues
Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production, scheduled 4 months ago
SUMMARY
A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
